EmailMarketing


Content Management Solutions

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EmailMarketing

Efficient e-mail marketing using FirstSpirit™

The EmailMarketing module provides comprehensive functions for easy creation, targeted dispatch, optimum personalization and efficient evaluation of an e-mail newsletter or mailing campaign.

Permission based marketing ensures long-term customer loyalty and satisfaction. Various opt-in procedures enable flexible adjustment to your data protection and convenience requirements. For example, the double opt-in procedure provides optimum security for you and your customers.

Only by addressing your customers personally and by individually compiling information for each customer can you establish long-term customer loyalty and prevent cancellation of the newsletter subscription.

Maintenance of customer data is an elementary part of efficient newsletter and e-mail marketing management. Bounce management, i.e. the detection and classification of undeliverable returns and other incoming e-mails is particularly important.


FirstSpirit™ EmailMarketing: Architecture Zoom
FirstSpirit™ EmailMarketing: Architecture

Channel and evaluation management

Both areas of subscription and channel management with their corresponding evaluation options are covered by the Universal Messenger system of our partner, Pinuts media + science.


The creation and assignment of mailings to channels (distribution groups) takes place via FirstSpirit™.


An overview of the features:

Subscription and channel management
  • Single, confirmed and double opt-in for subscription registration and manual subscription maintenance are possible
  • Public and private channels (distribution groups)
  • Target group oriented channels can be defined by way of any subscriber profile properties
  • Maintenance possible via the Universal Messenger web interface or via FirstSpirit™ (via Universal Messenger API)
Newsletter and mailing management
  • Editorial or automated creation of the newsletter/mailing, assignment to channels and definition of the dispatch date directly in FirstSpirit™
  • Use of the FirstSpirit™ release process / workflow
  • Preview of the newsletter/mailing and test dispatch to defined recipients from FirstSpirit™
  • Dispatch as text or HTML (with inline graphic support), optional SMS gateway for SMS dispatch
  • Support for attachments
  • Personalization using wildcard function
  • Filter and browsable newsletter archive in FirstSpirit™ content
Bounce management and statistics
  • Differentiation between hard bounce, soft bounce and auto respond messages
  • Filter with definable keywords
  • Automatic or manual bounce processing
  • Automatic preparation of newsletters and links for statistical counting
  • Constant overview of subscriber figures and distribution on the channels
  • Graphic reports on registrations and cancellations - in total and per channel
  • Graphic reports on response rates