On call support

When it comes to customer satisfaction, no challenge is too big or too small. We are committed to ensuring that queries get answered quickly, accurately and efficiently, and our customers and partners get the support they need to achieve success. Our technical support desk is staffed 24/7 by experts who are well-versed in FirstSpirit and our supported integration solutions.

Support level

Technical Support gives you exactly the support you need. As a customer or partner, you can contact our experts via email, support portal or directly from the software to ask questions or explain challenging issues you might have with the product or its modules. Our team provides second and third level support to ensure that FirstSpirit runs smoothly for your company. Using detailed analyses and applying many years of collective expertise, we will work together to help you. We are in constant contact with our core developers as well as other departments in order to provide you with fast and comprehensive support.

First level support is traditionally offered through your project implementation partner, or will be provided directly by your company’s internal IT department. The implementation partner will support you concerning all aspects of FirstSpirit, including questions on template development or working with the software.

In addition, the FirstSpirit Community offers you the option of sharing and discussing experiences or best practices with other users.

Ticket system

You can send all queries directly from the FirstSpirit user interface, via email or our support portal to our Technical Support team. Our ticket system gives you access to all queries from your company so that you can keep track of the processing status at all times and are thus always up to date on the progress of your solutions.

Licenses and software versions

Our Technical Support team is also happy to supply you with the newest version of FirstSpirit or modules from third-party manufacturers. In addition, they will manage the licenses required to use FirstSpirit and make them available to you upon request.