e-Spirit wins Karstadt as New Commerce Customer

A leading German retailer relies on e-Spirit's FirstSpirit Digital Experience Platform for further omnichannel growth.

e-Spirit, maker of the FirstSpirit Digital Experience Platform (DXP), has signed German department store chain Karstadt as one of its latest e-commerce customers, underscoring its experience-driven commerce capabilities. Karstadt has set itself the goal of becoming one of the strongest omnichannel dealers in Germany by 2020. The cloud-driven FirstSpirit DXP help Karstadt create commerce experiences that optimally inform, advise and compel customers to action - on the Web, mobile and digitally in the Karstadt branches.

Content and commerce with e-Spirit and Salesforce

Karstadt uses Salesforce Commerce Cloud for its commerce system. FirstSpirit DXP extends Salesforce functionality to include content management, AI-based personalization, and omnichannel marketing capabilities. Ready-made FirstSpirit content modules such as photo galleries, blogs, and shoppable videos are already pre-configured and can be used quickly for a unique user experience. Karstadt is thus able to better curate topics and products digitally, operate storytelling more easily and encourage customers to buy directly.

"For the goal of becoming the strongest connected omnichannel marketplace, the combination of content and commerce is essential to our success. e-Spirit impressed us with its FirstSpirit Digital Experience Platform, which is available as a cloud solution, has significantly expanded Salesforce functionality, and has many relevant reference customers. This allows us to maintain all non-product content very efficiently on karstadt.de, to quickly set up microsites and to service digital offers in the store via digital signage," said Marco Werner, chief digital officer of Karstadt GmbH. "The e-Spirit team was also very dedicated and flexible with regard to our requirements and wishes."

Complex solution from the adesso group

adesso AG has been managing Karstadt for several years as lead IT service provider in the expansion of karstadt.de. In the future, Karstadt will be supported by Arithnea, which also belongs to the adesso Group and is responsible in particular for the introduction and operation of the FirstSpirit DXP. "The extension of Salesforce Commerce Cloud by the FirstSpirit DXP is a logical step that will help Karstadt achieve its omnichannel goals and give the company a real competitive edge,” said Dirk Hoffmann, account manager at adesso AG.

About Salesforce Commerce Cloud

The Salesforce Commerce Cloud empowers retailers to unify customer experiences across all points of commerce, including web, social, mobile and store. From shopping to fulfillment to customer service, the Commerce Cloud delivers 1-to-1 shopping experiences that consistently delight customers, driving increased engagement, loyalty and conversion. With embedded predictive intelligence and a robust partner ecosystem, the Commerce Cloud helps retailers deliver superior customer experiences for retailers, from planning to launch and beyond.