New partnership helps companies create superior customer experiences that increase customer loyalty and accelerate revenue growth.
e-Spirit, maker of the FirstSpirit Digital Experience Platform (DXP) and Royal Cyber Inc., a global technology provider and consulting services company for business transformation, are partnering to deliver exceptional content-driven commerce experiences across a variety of markets.
Royal Cyber will offer FirstSpirit to customers in B2B and B2C environments to help businesses and end users have a more personalized, engaging experience. Combining the integration expertise of Royal Cyber with e-Spirit’s FirstSpirit hybrid (headless+) content management system (CMS) makes it easier and faster for companies to deploy solutions that improve customer loyalty, and help e-commerce and marketing teams easily manage digital content across multiple channels in real-time.
In today’s highly competitive B2B and B2C markets, vendors must create multi-channel digital experiences and e-commerce shops that are engaging, personalized and easy to interact with. According to Accenture, 48 percent of consumers have left a brand’s website and purchased from a competitor due to a poorly personalized experience. FirstSpirit’s personalization capabilities, based on AI-driven analysis of customer data, helps secure customer loyalty.
“We work with a variety of companies across multiple industries and we partner with vendors like e-Spirit that understand the importance of creating exceptional, content-driven experiences in e-commerce environments that drive action,” said Mustafa Peshawarwala, CEO, Royal Cyber. “e-Spirit’s headless CMS easily integrates with leading e-commerce platforms regardless of which channel customers use. Customers in both B2B and B2C markets will appreciate how easy it is to use e-Spirit’s solution to add inspiring content to their online shops.”
“For companies that sell their products and services online, it’s critical that they deploy websites and other online experiences that are easy to use and incorporate customer preferences,” said Udo Sträßer, chief revenue officer, e-Spirit. “By partnering with Royal Cyber, we are aligning ourselves with a company that understands how to develop and deploy technologies to eliminate digital complexity and helps companies grow revenue by increasing buyer engagement and securing customer loyalty.”